Our website address is: https://shop.cyanracing.com
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We are using three different contact forms on shop.cyanracing.com.
The purpose of the first one is to register new subscriptions to our newsletter database that is informing and promoting shop.cyanracing.com and the goods being sold there.
The purpose of the second form is to collect mail addresses of individuals that are interested to be informed when a specific item is in stock.
The third contact form is a general contact form that is used for any general inquiries.
By filling in and submitting any of these forms you accept, in addition, to receive any relevant mail to the requested activity, also that we may store your personal data and all information that is requested and could be relevant for the activity.
If you wish that we delete any personal information linked to you, you may contact us at firstname.lastname@example.org together with your request.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
shop.cyanracing.com is using Google Analytics to register, store and optimise the website.
Google Analytics Application Performance
Google Universal Analytics
Global Site Tag
Stripe (payment provider)
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service.
431 49 Mölndal
We will do our best to protect your integrity by using appropriate technical security solutions. This means:
If we at Cyan, or any of our partners, transfer any information to outside the European Union and the European Economic Area (EEA), this will only be done through the application of relevant security measures.
In the event that the customer breaches obligations under these terms and conditions, Cyan may terminate or restrict their use of the Cyan websites and orders will not be placed.
The following grounds shall also be considered a material breach
· The customer gives an incorrect name, address, email address, phone number, or any other requested information
· The customer harasses Cyan, our employees or our customers
Cyan reserves the right to cancel or restrict the future use of the site Cyan and/or charge the customer for any return costs when Cyan suspects an abuse of a customer’s account such as buying behaviour that misuses returns which causes or threatens to cause Cyan costs, risks and responsibilities that go beyond normal usage. When a question arises concerning the possible cancellation, restriction or charge of the return shipping costs, Cyan in its application of the above provisions, reserves the right to take past events into consideration. Cyan can choose to excuse occurred events and act in the way that we believe is most appropriate.
shop.cyanracing.com is operated and owned by: Drive Group AEY AB, registered at the Swedish Chamber of Commerce with organisation number 556643-1077, ÖJABYVÄGEN 32 B 352 73 Växjö Kronobergs län.
Acknowledgement of order receipt and order confirmation
When you order an item from us, you will receive a receipt by email to show your order has been received. However, you enter into a binding sales contract once you have received an ‘order confirmation and sales receipt’ email from us. Therefore, Cyan has the right to cancel your order in the event of technical problems, delivery failure, Fair use policy and other similar situations.
Ordering and payment
shop.cyanracing.com is open 24 hours a day and you can buy at almost any time. However, we may close the shop for maintenance. You can only make purchases when the store is open and available.
To purchase at shop.cyanracing.com you must be at least 18 years old and possess a valid bankcard that we accept. If you are not yet 18 years old, you may still purchase items if you have obtained your guardian’s consent and / or otherwise have a legal right to enter into a purchase.
You select the items you want to buy and put them in the “shopping basket”. You can edit the contents of the shopping basket right up to the time of order and you can continuously check the contents and price of the goods.
Any extra payments such as shipping or debit card charges will be calculated immediately before you are ready to pay.
When you are ready to order, click on “Checkout”, where you enter all requested information.
You are required to provide a correct address for delivery of the goods. If the address you have provided cannot be confirmed, Cyan reserves the right to withhold delivery and cancel the order.
Cancellation of order
Cyan may cancel an order if it is not possible to deliver the ordered product. You will be informed if such a situation arises and any payment or reservation made using a payment method will be returned / cancelled.
14-day cancellation period
When you shop with Cyan you usually have 14 days to cancel, where you can inform us that you have changed your mind and return the item to us.
The cancellation period starts on the day you received the items. If the period expires on a public holiday, Saturday, Sunday Christmas Day or New Year’s Day, the deadline is extended to the following working day.
After receipt, you may only handle the items so as to establish their nature, characteristics and the way they operate.
Some products do not include a right to cancel, or you may lose your right to cancel.
Items excluded from the right to cancel:
The following are excluded from the right to cancel: Sealed products, which for health or hygiene reasons are not suitable to be returned once the seal is broken after delivery.
To exercise the right to cancel, you must notify us within 14 days of receipt of the items.
We expect you to return the items as soon as possible after you have given cancellation notice and no later than 14 days after you have changed your mind.
shop.cyanracing.com offers a 14 days return period.
Missing original packaging may result in a reduction in the value of an item. To receive a full refund, is it recommended to return the product in its original packaging.
When returning the items, you should make sure that they are securely wrapped. You are responsible for the package / items until received by us. So keep the receipt from the courier and if applicable the track and trace number.
You must pay the costs of returning the items if you change your mind, a return handling fee of 6€ will be deducted from the refund.
Please note! We do not accept packages sent COD or similar.
Documentation of your purchase and return
You must attach a copy of the order confirmation or other documentation from your purchase. Unfortunately, some customers may demonstrate unusual purchasing patterns through which Cyan’s returns policy is exploited. If we have a reasonable suspicion that there is abuse, fraud, harassment, excessive/pathological buying behaviour on the part of the customer, or that a customer is a professional trader with the explicit intention to resell items bought from Cyan, we reserve the right to reject the order. In this context, the suspicion is based on a number of factors, non-discriminatory criteria, including a trade-off/weighting of purchase frequency, order composition, return composition, use of free delivery and return, delayed returns/unclaimed orders, alleged missing goods in consignments either outgoing or inbound, frequent returns (ordering and returning identical items repeatedly), attempting to circumvent a previous rejection, using a false/fraudulent identity. We emphasise that the behaviour is simultaneously systematic, and not random or isolated. The identification of buying patterns that must be considered abnormal and beyond the scope of what we consider to be “acceptable buying behaviour and buying culture” is discovered through an algorithm based on a number of different parameters. If a customer is identified by the algorithm, we will evaluate on a case-by-case basis whether that customer’s order should be cancelled by Cyan – either temporarily or permanently. If we recognise unacceptable purchasing behaviour as described above, we reserve the right to refuse to enter into transactions with the customers in question and/or pause the customers ability to buy from Cyan thereafter. As in any case, a trade is only finally concluded with Cyan when we have sent an “order confirmation and receipt”.
When we receive the items, we will check them and you will be refunded the amount you paid to us upon purchase.
The amount is always transferred to the same payment method used for the purchase. If for example, you paid by card, the purchase amount is reversed to the payment card you used for the purchase minus returning fees, if applicable.
You may lose your purchase amount, in whole or in part. This happens if the product is impaired or damaged because
· you have actually used the items
· the items were damaged while you were responsible for them
· you handled items in a manner other than was necessary for you to determine their nature, characteristics and the way they operate
· you have not followed the restrictions of the cancellation right in terms of seals, product type etc.
Complaints – If there is something wrong with the product
Your purchase is covered by the Swedish Sale of Goods Act, including rules regarding defects. This means that you can either have a faulty product repaired or replaced, receive a refund or reduction in price, depending on the specific situation.
Of course it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other incorrect conduct.
You must contact us within a “reasonable period”
You must make your claim within a “reasonable period” after you have discovered the defect. We recommend that you claim as soon as possible and within 1 week of the defect being discovered.
You can claim by contacting us via email at email@example.com.
So that we can assess your claim, we will ask you the following:
1. Send us a brief description of how the damage or defect occurred. Please note that you should contact us as soon as you discover the defect.
2. To document the defect you must send 4-5 photos together with the description. The defect must be clear from at least one of the photos. Additionally, make sure that your photos show the entire product, from the front and back (with shoes include a photo of the soles).
3. Send the photos via email to firstname.lastname@example.org.
4. Please indicate the order number for the item, or attach a copy of the order confirmation / receipt
5. After we receive your photos, we will deal with your claim as soon as possible.
If you are returning faulty item(s), Cyan will send you a prepaid return label.
If the claim is justified, we will refund reasonable shipping costs
If the claim is justified, we will refund your reasonable shipping costs incurred when sending the item back to us. Otherwise, you must bear all costs of transport, including our shipping costs for returning the item after the investigation.
Remember that the item must always be well packaged and you must get proof of postage. You are responsible for the package / items until received by us. So keep the postal receipt including information on shipping costs and if applicable the track and trace number.
Please note! We do not accept packages sent COD or similar.
In order to shop at shop.cyanracing.com you must give the following minimum information:
· Email address
· Telephone / mobile number
The above data is stored together with information about the items you have purchased for 7 years from the end of the financial year to which the information relates, see Swedish Accounting Act (Accounting Act (1999:1078) Chapter 7 § 2) after which the information is deleted.
The collection of personal customer information on Cyan takes place within the framework of existing legislation and EU General Data Protection Regulation (GDPR) legislation.
Cyan collects information from users by five sources:
The purpose of collecting the information serves different areas:
Governing law and jurisdiction
Purchases of items at shop.cyanracing.com are subject to Swedish law. Any disputes are decided by the ordinary Swedish courts.
Access to data as well as change, update or removal of data
As a customer, you are entitled to access your collected data categories (article 15) and you may object to the registration pursuant to the relevant rules in the EU legislation General Data Protection Regulation (GDPR). Upon appropriate request, we will update, change or remove personal information that we control with reservation against violating any legislation.
We can reject requests, that are unreasonable repeated, demand disproportional high technical intervention (e.g. development of new system or changing existing process substantially) or affect another individual’s personal data. Any queries regarding this should be directed to customer service via email email@example.com.